Shipping policy
Non-food delivery
Standard and Express Shipping
We offer standard and express shipping Australia wide on our range of non-food items.
Cost: $15 for standard shipping for orders up to $300. Free standard shipping for orders over $300.
$25 flat rate for express shipping.
Timelines: Orders will be dispatched within 48 hours of being received.
Food delivery
We've put a lot of care into our shipping process to ensure our produce reaches the recipient in perfect condition. Orders are sent with insulation and ice packs so that they can be left outside for a few hours if no one is home to receive the delivery.
Our couriers have been instructed to leave orders in a ‘safe place’ if no one is home to receive the delivery. This isn’t always possible, and if they have to attempt re-delivery at another time we may need to pass on a re-delivery fee.
If you are ordering cheese as a gift, we strongly advise that you tell the recipient to expect a delivery. It is a requirement that you provide the recipient’s mobile number so that the courier will be able to contact them. We also advise that you make sure the recipient is aware the package needs to be refrigerated if it’s not to be opened for a length of time.
Please note that if you only want your contact details to be used then it is your responsibility to let the recipient know the item is on its way and the food contents are to be kept in the refrigerator.
Local Courier
Customers within 40km of Paddington have the option to select delivery via local courier. A tracking link will be sent to the recipient via SMS.
Cost: Variable depending on distance.
Timelines: Order by 8am AEDT for same day delivery or select the date at checkout.
Refrigerated Delivery *CURRENTLY SUSPENDED*
Please note that our refrigerated delivery service is currently suspended due to increased fuel prices.