COLD DELIVERY - FOR PERISHABLE ITEMS - Sydney Metro Areas Only
We've put a lot of care into our shipping process to ensure our produce reaches the recipient in perfect condition.
We use sustainably produced, 100% natural wool liners that keep your cheese cool for up to 24 hours during transit. Orders containing chilled items will sent via express courier, leaving our store and delivered to the recipient on the same day.
If you are ordering cheese as a gift, we strongly advise that you tell the recipient to expect a delivery. It is a requirement that you provide the recipient’s mobile number so that the courier will be able to contact them. We also advise that you make sure the recipient is aware the package needs to be refrigerated if it’s not to be opened for a length of time.
Please note that if you only want your contact details to be used then it is your responsibility to let the recipient know the item is on its way and the food contents are to be kept in the refrigerator.
Our couriers have been instructed to leave orders in a ‘safe place’ if no one is home to receive the delivery. This isn’t always possible, and if they have to attempt re-delivery at another time you will be liable for an additional cost. We are not liable for any deliveries missed because the recipient was not notified.
All orders will be marked Authority to Leave and left in a safe place if no one is home. We offer a flat rate of $25 throughout Sydney Metro, with $10 delivery to Manly suburbs (Manly, Manly Vale, North Manly, Fairlight, Queenscliff, Balgowlah, Balgowlah Heights, Balgowlah North and Seaforth). We currently dispatch orders from Wednesday - Friday.
STANDARD DELIVERY ESTIMATES
Order by 12pm for next day delivery or nominate a day.
If processing is delayed due to high volume of orders or stock unavailability, we will advise you ASAP.
Large orders of more than 10 gift hampers may take longer to process.
If you require urgent delivery please contact us to find out what the current processing times are. You will receive a notification via email when your order has been dispatched, which will include tracking information for your delivery.
If your bulk order is required for a specific day and time, please note that it is highly recommended that you schedule in delivery for the day before you require, since we cannot guarantee a time of arrival. Please contact us if you need further information.
IMPORTANT NOTES ON DELIVERY:
If you are expecting a delivery that has not yet arrived, please firstly refer to your tracking email for a guide. Please note we use a network of third party couriers and once we have dispatched your order, we cannot make any changes to the delivery information. It is your responsibility to nominate an address that is accessible to courier delivery. If an item is undeliverable due to locked fences, locked apartment buildings, closed business etc, an additional postage fee will be charged for redelivery. This may exceed your original subsidised postage rate. In order to offer a fixed rate for postage, we give our couriers "Authority to Leave", which means the courier will leave your order in a safe place if no one is available to receive it. You acknowledge this "Authority to leave" when placing your order. Once an order has been delivered, you will receive email or SMS notification. We do not accept responsibility for the security of your parcel once it has been delivered, and strongly recommend you nominate an address where somebody can accept the delivery.
RETURNS & EXCHANGE POLICY
Due to Health & Safety regulations, we are unable to offer returns or exchange on food items. If your order has been damaged in transit, please notify us within 24 hours of receipt.
Returns for refund or exchange on lifestyle products (non food items) can be arranged within 14 days of receipt. Return shipping will be at your expense unless the item is damaged or incorrect. Refunds/exchanges cannot be processed until the item has arrived back to us in new condition. We cannot refund or exchange any item that has been used, removed from original packaging or is not fit for resale.
Your satisfaction is our highest priority, so if you have any concerns about your order please contact us and we will do our very best to help.
ORDER CANCELLATIONS OR AMENDMENTS
Orders can be cancelled with a full refund if they have not yet been processed. If you wish to cancel or amend your order in before this time, please call us on 0448 801 905. Once your order has been processed, we regret we are unable to cancel or amend any details such as inventory or shipping information.